Política de envío

Last updated: July 6, 2025

Processing Time
All orders are processed within 1–3 business days. Once your order ships, you will receive a confirmation email with tracking details. Please allow extra time during holidays, sales, or new product launches.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

• Domestic shipping (USA): 3–5 business days

• International shipping: 7–14 business days

Delivery times may vary depending on location and carrier delays. Customs duties or taxes may apply to international orders and are the customer’s responsibility.

Temporary Pauses
As a small independent brand, occasional pauses may occur due to studio closures or travel. If so, updates will be shared on our Instagram @vellerijewelry, and all orders will ship promptly upon our return.

Undeliverable Packages
Please double-check your shipping address before placing an order. If a package is returned due to incorrect or incomplete information, reshipping costs will be the customer’s responsibility. If no response is received within 5 business days of the package being returned, a refund will be issued (excluding shipping).

Lost or Damaged Packages
Once your package has been handed to the shipping carrier, we are not responsible for any loss, delay, or damage that may occur. Please contact the carrier directly to file a claim if necessary.

Questions?
Reach us anytime at info@vellerijewelry.com. We’re here to help.