Terms of service

Last updated: July 6, 2025

Welcome to VELLERI. By accessing our website or purchasing any of our products, you agree to the following terms and conditions. These terms are intended to protect both you and our brand, and to ensure that your experience with us is seamless, secure, and transparent.

1. Overview

This website is operated by VELLERI. Throughout the site, the terms “we,” “us,” and “our” refer to VELLERI. These Terms of Service apply to all users of the site, including without limitation users who are customers, browsers, vendors, or contributors of content.

By visiting our site or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree to all the terms, you should not use this website or make any purchases.

2. Eligibility

To use our services, you must be at least the age of majority in your state or province of residence. If you are under the age of majority, you may only use this site with the involvement and consent of a parent or legal guardian.

By using this website, you represent that you meet these eligibility requirements or that you have received appropriate consent.

3. Product Availability & Accuracy

We aim to ensure that all product details, images, descriptions, and pricing are as accurate as possible. However, we cannot guarantee that all information is error-free. In the event that an error is discovered (for example, in pricing or product availability), we reserve the right to correct it and contact you for confirmation or cancellation of your order.

We reserve the right to limit the quantities of any product or discontinue items at any time, without notice.

4. Order Processing & Shipping

Orders are typically processed within 1–3 business days. Shipping timelines vary based on the shipping destination and carrier. You will receive tracking information once your order has been shipped.

Please refer to our [Shipping Policy] for full details. We are not responsible for delays due to customs, weather, or carrier disruptions, but we will always do our best to assist you.

5. Payments

We accept secure payments via major providers, including credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. For qualifying orders over $35, Shop Pay may offer the option to pay in interest-free installments. These options are managed by third-party providers and subject to their own terms and approval process.

All transactions are encrypted and processed securely. We do not store your payment information.

6. Returns & Refunds

We understand that shopping online sometimes requires flexibility. If you're not completely satisfied with your purchase, we’re here to help. Please refer to our [Return & Refund Policy] for detailed instructions, timelines, and eligibility.

Please note: Items must be returned in their original condition and packaging, and return shipping costs are the responsibility of the customer unless otherwise stated.

7. Privacy

Your personal information is important to us. We collect and process your data only as outlined in our [Privacy Policy], and we never sell your information to third parties. Please review our privacy practices to understand how we protect your data.

8. Security

We are committed to maintaining a secure and trustworthy platform. While we implement reasonable precautions, we cannot guarantee complete security of information transmitted via the internet. We encourage you to keep your login credentials safe and to notify us immediately of any suspicious activity.

9. Limitation of Liability

While we take pride in offering high-quality products and reliable service, VELLERI is not liable for indirect, incidental, or consequential damages that may result from the use of our website or products. Our liability is limited to the amount paid for your order.

10. Prohibited Use

You agree not to use our site or services for any unlawful or unauthorized purpose, including violating any laws in your jurisdiction, transmitting harmful code, infringing intellectual property rights, or interfering with the site's functionality.

11. Modifications to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted here and will take effect immediately. Continued use of our services after any changes indicates your acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms, our policies, or your experience, please reach out to us at:
Email: info@vellerijewelry.com
Website: www.vellerijewelry.com